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Event Coordinator

Oversees the entire event and keeps everything moving

When you arrive on event day

Your first action

Open Tessera → go to the Command page → tap Start Event. This opens the event for everyone and activates check-ins across all sites. From here, watch the Map and the live status board as teams arrive and check in.

What this role does

Oversees the entire event from a single command view
Monitors every worksite, group, and Site Coach in real time
Manages logistics and keeps the day on schedule
Handles escalations from Site Coaches and resolves blockers
Dispatches Hotshots and reallocates resources where they're needed most
Closes out the event and reviews the final completion report

Pages you'll use in the app

Command Map All Sites Dispatch Escalations Reports Notifications

Basic workflow

Start the event

Open the Command page and tap Start Event. This activates check-ins everywhere and opens the live status board for the whole operation.

Watch every site come online

On the Map and All Sites pages, confirm each worksite checks in. Follow up on any site or Site Coach that's running late before the day gets going.

Monitor progress and logistics

Keep an eye on the status board throughout the day. Watch for sites falling behind, material bottlenecks, and anything that threatens the schedule.

Handle escalations

When a Site Coach escalates an issue, it lands on your Escalations page. Triage it, make the call, and respond. Loop in Support or the warehouse as needed.

Dispatch help where it's needed

Use the Dispatch page to send a Hotshot to a site that's stuck or short-handed, and to shift resources between clusters to keep the whole event balanced.

Close out the event

As sites complete and Site Coaches sign off, confirm everything is wrapped. Review the Reports page for the final completion summary and end the event.

Common tasks — how to

See the whole event at a glance: Open the Command page or the Map — every site, group, and status is shown live.
Resolve an escalation: Open the Escalations page → tap the issue → respond, reassign, or dispatch help, then mark it resolved.
Dispatch a Hotshot: Open the Dispatch page → choose an available Hotshot → assign them to the site that needs help.
Message a Site Coach: Tap Notifications or find their cluster on the Map and send a message through the app.
Review the final report: Open the Reports page once sites are signed off to see completion stats and outstanding items.

App screenshots

Command view
Escalations page

Ready for event day?

Open Tessera →

Other roles

→

Site Coach

Oversees project quality across a cluster of sites and escalates to you.
→

View all roles

See guides for every role in Tessera.